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Workplace Service Delivery Senior Analyst – Financial Services

Mandaluyong City Job No. r00174213 Full-time - Hybrid

Job Description

The Processing Analyst analyze and prepare various MIS reports, work on cost variance activity, raise PR, Follow-up to release PO, Process invoices, identify vendor invoice submission issues/challenges, coordinate with vendor to resolve disputes, validate the outstanding, interact & work with other internal teams to enable vendor invoicing, follow up with vendor for invoice submission, track invoice until disbursement. Requires Interaction with Vendors / internal business stakeholders on a regular basis & escalate as appropriate to focus & achieve the business outcome of resolving vendor payment disputes. Deliver Workplace services within agreed time, quality, and cost.

Key accountabilities:
• Prepare, monitor, and validate Purchase Orders for accurate and timely payment processing.
• Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
• Validate transaction details, review requirements completion/adherence before endorsing them to vendors. Follow-up for Invoice submission & Accrual/Re-accrual tracking.
• Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, handle the case end to end 
• Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
• Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines.
• Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
• Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor/requestor/approver for accurate and timely payment processing and expense charging.
• Experience working in workplace related tools or process is an added advantage.
• Demonstrated, well-developed verbal and written communication skills; Customeroriented; seeks solutions that will provide value to end-user
• Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
• Document transactions according to established process documentation and/or as required based on business requirement.
• Enhance and improve operational workflow and performance.
• Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
• Resolve discrepancies and/or disputes according to established processes and policies.
• Track, monitor and complete transactions from request to payment. 
• Raise or escalate transactions that are inaccurate and/or aging.
• Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
• Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
• Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
• Learns new applications, technologies, and skills through intensive hands-on experience.
• Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / 
Adhoc basis.


Skills and Experience:
• Graduate in commerce or finance or 
equivalent. 3-5 years’ finance experience
working in workplace related tools or 
process, finance, procurement , 
payables/receivables domain
Experience in Billing or Invoicing or Finance, 
preferably from vendor management or 
accounts payable background
• Good Vendor co-ordination & management 
skills required
• Possess excellent communication skills, both 
written and verbal
• Convincing/negotiation skills
• Maintain a focus on Customer service.
• MS Excel skills
• Excellent communication skills and ability to 
lead conversations with stakeholders.
• Experience working in workplace related 
tools or process is an added advantage.
• Reports/Dashboards and Analytics
Please provide the skill name from WD 
skills inventory
• Process Improvement/Innovation
• Stakeholder Management
Optional Skills
• Operations Management
• Customer Service
• Escalations Management
• Analytical Skills
• Workplace Services Management

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