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Workplace Service Delivery Senior Analyst - Space Management

Mandaluyong City Job No. r00174201 Full-time - Hybrid

Job Description

Key accountabilities:
• Support reservations, collaboration 
space scheduling and space 
management system, maintains 
space information, and provides 
ongoing support to users of the 
scheduling and space management 
system through training, 
maintenance, and troubleshooting.
• Responsible to check the space 
reservation system , all details in 
systems are accurate and actioned
• Respond to inquiries and/or process 
requests via calls, emails, tickets 
according to established processes 
and policies. Process transactions / 
operational requests in workplace 
service or finance / tools domain
• Demonstrated, well-developed 
verbal and written communication 
skills; Customer-oriented; seeks 
solutions that will provide value to 
• Raise or escalate cases that do not 
have or do not fit yet in existing 
practice and process 
• Document transactions according to 
established process documentation 
and/or as required based on 
business requirement. Enhance and 
improve operational workflow and 
• Validate and process transactions 
based on various sources, such as 
but not limited to, service request 
tickets, trackers/tools, invoices, 
transaction receipts or 
• Co-ordinate/negotiate with various 
stakeholders for timely delivery of 
inputs for seat planning.
• Ensure optimum utilization of seats 
against a defined set of principles 
and metrics.
• Track and enable changes to space 


Skills and Experience:
• Graduate or equivalent. 4-5 years’ 
experience in Capacity Planning & 
Space management or workforce 
management or related domains
• Knowledge of space utilization and 
facilities management.
• Knowledge of supervisory practices 
and principles.
• Possess excellent communication 
skills, both written and verbal
• Convincing/negotiation skills
• Maintain a focus on Customer 
• MS Excel skills
• Excellent communication skills and 
ability to lead conversations with 
• Experience working in workplace 
related tools or process is an added 
• Reports/Dashboards and Analytics
• Process Improvement/Innovation
• Stakeholder Management

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