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Mobility Premium Service Advisor

Mandaluyong City Job No. r00174195 Full-time

Job Description

Accenture Mobility within Corporate Services & 
Sustainability runs one of the world’s largest corporate 
travel programs covering business travel, assignments and 
events across 120 countries. We provide a world-class 
service that allows our travellers to focus on what matters 
most.

The Premium Service Advisor role is a global role and 
part of the Mobility function within Corporate Services & 
Sustainability. The Premium Service Advisor is a talent 
mobilization interlock with the HR Market/Services leads 
and global and local Mobility experts for enabling talent 
across country borders within our policy construct. The 
Premium Service Advisor is aligned by the business to 
provide counsel and expertise, partnering with Leadership 
and HR Partners on mobility operational delivery.
The Premium Service Advisor provides premium services 
to all ML1-5 long term assignments and transfers, 
including overseeing business case development, 
investment and ROI development/discussion/approvals 
and is responsible for case management of such 
assignments between Home HR, Host HR, Business 
Leaders, & Assignee. The Case Manager provides expert 
guidance and support to business leadership and HR 
Partner. In addition, the Sr. Case Manager is SPOC for 
mobility education, knowledge, and escalations for the 
business. The Case Manager will also be the high touch 
support for special programs and services such as V&A 
Mobility and local pilot programs.

The responsibilities will include, but are not limited to the 
following;
• Lead Mobility Premium services for Market of 
responsibility, including Market MD approval 
process, executive summaries, process 
improvements and escalations. 
• Act as main point of contact for Market business 
and HR leadership related to premium services.
• Deliver premium support for senior level 
assignees and accompanying family members.
• Deliver premium support for Mobility special 
programs and services.
• Manage all leadership assignments as the POC 
for leadership, assignee and HR Partners and 
coordinating with MU delivery to provide a 
seamless high touch service.
• Partner with leaders, HRBPs, and Mobility 
Market/MU leads to ensure talent mobilization 
plans meet business priorities.
• Develop a strong knowledge of Accenture mobility 
policies, researching policy details as needed in 
order to provide key data insights for applying 
policies.
• Review cost estimates, explaining cost estimate 
in detail to sponsors and accountable for 
responding to all queries from the business and 
assignee.
• Coordinate exceptions with business sponsor, MU 
team and Global Policy team.
• Provide local expertise knowledge and guidance 
to business leadership thus ensuring compliancy 
to local policies and laws.
• Build relationships with cross-functional groups 
that the Premium Service Advisor interacts with 
(e.g., Finance, Mobility Policy, Employment Tax, 
Legal, MU Delivery, HR for Leadership, Total 
Rewards etc.)
• Serve as point of contact for the MU Extended 
Premium team members to ensure consistency of 
high touch care throughout assignment/transfer 
lifecycle by providing training and guidance.
• Build strong business acumen and awareness of 
business growth plans, priority focus areas and 
current landscape.
• Take ownership of Mobility Executive/Stakeholder 
power-point presentations, Quarterly decks, etc.
• Build strong relationships with MU HR Partner’s, 
joining calls to build knowledge of the priorities 
and growth plans for headcount.
• Work to develop Premium Service Advisory 
Associate Managers within the team by providing 
guidance, training, and career counseling. 
• Participate in special projects as needed.
Maximize team productivity to ensure high quality 
deliverables within deadlines.

Qualifications

Required:
• Bachelor's Degree
• 5-7 years’ experience in HR and/or Mobility 
Services
• 1-2 years team management experience
• Broad Knowledge of Mobility Lifecyle
• Understanding of HR and Finance (Budgeting)
• Fluency in spoken and written English language
• Excellent Customer Service skills/strong CRM 
skills essential
• Knowledge of Accenture Mobility and/or HR tools
• Strong understanding of Accenture’s business 
strategy, objectives, and organizational structure
• Deep experience working with Microsoft tools, 
including Excel, Word, and PowerPoint
• Strong written, verbal, and interpersonal 
communication skills
• Excellent time management skills, ability to work 
across multiple time zones and functional areas
• Proven experience with executive stakeholder 
management and operational excellence
• Strong analytical and problem-solving skills
• Ability to work independently and use own 
initiative.
• Ability to simultaneously manage multiple 
complex activities.
• Thorough understanding of Accenture’s policies 
and procedures and familiarity of the issues 
facing the other internal groups
• Ability to manage issues and escalations.
• Experience in program management processes 
and tools
• Ability to manage issues and escalations

Good to have:
• Educational background in Human Resources or 
Finance.
• Accenture Leadership Matters 
experience/knowledge
• Strong reporting and data analytics experience
• Strong Accenture Business and Organization 
acumen
• Excellent executive presence and presentation 
skills
• Financial acumen

**Mobility Premium Associate Manager Requirements**

Required:
• Bachelor's Degree
• 3-5 years’ experience in HR and/or Mobility
• Broad Knowledge of Mobility Lifecyle
• Understanding of HR and Finance (Budgeting)
• Fluency in spoken and written English language
• Excellent Customer Service skills/strong CRM 
skills essential
• Knowledge of Accenture Mobility and/or HR tools
• Deep experience working with Microsoft tools, 
including Excel, Word, and PowerPoint
• Strong written, verbal, and interpersonal 
communication skills
• Excellent time management skills, ability to work 
across multiple time zones and functional areas
• Proven experience with executive stakeholder 
management and operational excellence
• Strong analytical and problem-solving skills
• Ability to work independently and use own 
initiative
• Ability to simultaneously manage multiple 
complex activities
• Good understanding of Accenture’s business 
strategy, objectives, and organizational structure
• A thorough understanding of Accenture’s policies 
and procedures and familiarity of the issues 
facing the other internal groups
• Ability to manage issues and escalations

Good to have:
• Educational background in Human Resources or 
Finance.
• Accenture Leadership Matters 
experience/knowledge
• Strong Accenture Business and Organization 
acumen
• Excellent executive presence and presentation 
skills

• Financial acumen

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