Job Description

Order Management/Sales Operations/Supply Chain Senior Analyst

• Manage orders and returns - forward to back office team, confirm to customer once done.
• Answer queries regarding stock availability, status of orders, status of shipments, pricing, returns 
• Manage Credit and Debit Issuance and support investigate any disputes – pricing, returns, incorrect shipments etc.
• Handle Special deals operations with Account and Channel Manager
• Customer communication 
• Co-operation with other teams both internal and external stakeholders to resolve a query

Order Management/ Sales Operations Billing Senior Analyst

• End to end onboarding and offboarding of partners
• Customer controls/accesses maintenance
• Partner account set-up maintenance
• Digital Billing run and related setup
• Daily review of Billing alerts and issues
• Perform data entry and research in various system and tracking tools.
• Apply knowledge of process and related system to assist in identifying, assessing and resolving issues/problems.
• Manage orders and returns
• Manage Credit and Debit Issuance and support investigation of any disputes – pricing, returns, incorrect shipments etc.
• Managing customer disputes / queries
• Handle Special deals operations with Account and Channel Manager
• Customer communication 
• Collaboration with other teams, both internal and external stakeholders to resolve a query