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Service Delivery Ops Senior Analyst

Cebu Job No. r00169616
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Job Description

Job Description

•    Responsible for setting individual performance objectives that align to the overall objectives of the team
•    Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
•    Provide mentorship, guidance and career development to team members
•    Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
•    Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
•    Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
•    Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
•    Identify actionable insights, suggest recommendations, and influence
•    Team strategy through effective communication

Qualifications

Job Qualifications

•    Dynamic leader with experience and passion for leading a diverse team in a fast-paced environment, able to deal with rapid change and ambiguity
•    Strategic thinker with strong analytical and problem-solving skills
•    Minimum of 2 years operations and people management experience, including leading a team of >15 team members and a strong desire to develop future leaders
•    Passionate to create an exceptional experience and provide outstanding support to client's mission and goals
•    Adaptable and energized by a fast-paced environment and can demonstrate flexibility and agility to changing client needs

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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