Meetings & Events Technology Manager

Accenture Mobility within Corporate Services & Sustainability runs one of the world’s largest corporate travel programs covering business travel, assignments and events across 120 countries.  We provide a world-class service that allows our travelers to focus on what matters most.

Mobility currently manages a portfolio of technologies, both internally created and external. The role of the Meetings & Events Technology manager is to manage our existing M&E technology suite

This role involves

• Managing day to day ownership of our Meetings & Events technologies - including Cvent tools
• Managing relationships with our technology vendor
• Working with internal and external stakeholders to continuously improve and develop our M&E technology portfolio including M&E colleagues, Marketing & Commuications teams and other interested parties
• Thought leadership and experience in M&E technology industry
• Staying on top of industry trends in M&E technology space
• Conducting internal training on M&E tools
• Maitaining appropriate documentation and training material for internal tools

The ideal candidate will be comfortable working in a virtual team across various time zones and will be able to work independently to achieve results.

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The Meeting & Event Technology Associate Manager. They work with our global team of event technology professionals to create event registration websites and email communications using Cvent, Accenture’s enterprise Meeting & Event technology platform. They will work directly with event owners to design and develop complex registration sites using Accenture-branded assets and templates and configure the right system features and functionality to allow a smooth event attendee registration process.

• Team management of globally dispersed web builder team

• Design and develop attendee registration sites using Cvent Flex software, per event owner requirements

• Consult with event owners on system functionality, requirements and other relevant information to configure registration sites

• Analyze and assign team resources to ensure all processes and deliverable dates are met

• Manage integration of registration data with other relevant systems (i.e. Cvent’s Attendee Hub, Crowd Compass, Cvent’s OnArrival, Eloqua, On24, Salesforce, etc.)  

• Create and send event attendee communications using templates and event owner-provided content

• Collaborate with event owners on suggested site changes

• Create standard and custom event reports

• Record team member time supporting events for accurate reporting and billing

• Interact with Cvent Tech Support and Cvent Help Community to troubleshoot issues, as needed

• Participate in Accenture’s Cvent Super User community to share best practices in use of technology and service delivery

• Lead internal team calls, represent function on internal as well as related vendor calls, and lead broader internal super user calls on topics of team delivery, technology functionality, overall strategy, technology product trends, and drive team training requirements.

• Troubleshoot outages and address service delivery escalations 

• Maintain proficiency of Cvent system through ongoing training