Serve as the primary point of contact for Portuguese-speaking clients, addressing their inquiries and resolving any issues promptly and efficiently.
Communicate effectively in Portuguese and English, both verbally and in writing, ensuring clear and accurate information exchange.
Assist clients with product information, order placement, and tracking, while ensuring a high level of customer satisfaction.
Collaborate with internal teams to escalate and resolve complex customer concerns or complaints, ensuring timely and effective resolution.
Maintain accurate and up-to-date client records and documentation in the company's CRM system.
Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information and product recommendations to clients.
Collaborate with cross-functional teams to support marketing initiatives and contribute to the development of Portuguese language content.
Fluency in both Portuguese and English is essential, with excellent verbal and written communication skills in both languages.
Proven experience in a customer service or client-facing role, with a track record of delivering exceptional customer support.
Strong interpersonal skills and the ability to build rapport with clients from diverse backgrounds.
Excellent problem-solving abilities and the capacity to handle challenging situations with composure and professionalism.
Proficiency in using CRM systems and other customer support tools is preferred.
Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
Attention to detail and strong organizational skills to manage multiple tasks simultaneously.
A positive attitude, self-motivation, and a passion for delivering outstanding customer experiences.
Availability to work flexible hours or shifts, if required.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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