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Workforce Services Senior Manager

Mandaluyong City Job No. r00164041 Full-time
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Job Description

Job Description:

  • Overall management of the WFM account payables and QA cost structure and budget
  • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
  • Responsible for looking for opportunities to expand the WFM account payables and QA service offering into additional contracts
  • Responsible for delivery on all contracts / SLAs
  • Focus on driving down cost to serve and looking for opportunities to expand the shared services model
  • Drive industrialization of BST across all contracts
  • Increase automation, standardization and off-shoring strategy for WFM account payables and QA
  • Provide direction to WFM team on cost to serve initiatives
  • Responsible for driving operational maturity across all WFM account payables and QA groups
  • Responsible for any cross-geography status or functional reporting for WFM account payables and QA
  • Drives innovation between all WFM account payables and QA groups
  • Accountable for keeping the Standard Delivery Solution updated
  • Responsible for the development of resources under his/her span

Qualifications

Job Qualifications:

  • 12 years overall experience with at least 5 years in leadership capacity (BPO or non-BPO)    
  • Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)    
  • For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well
  • Stakeholder Management, Financials, experience in handling multiple projects simultaneously

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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