This job is no longer available. Continue your job search here.
Quality Auditing Associate Manager
Muntinlupa
Job No. r00161852
Job Description
JOB DESCRIPTION:
OVERALL PURPOSE:
The Quality Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
RESPONSIBILITIES:
• The Quality Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with Quality Shared Services for the new account onboarding and identifying and deviation from standard SOD.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Responsible for delivery on all contracts / SLAs
• Manages internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span
Qualifications
JOB QUALIFICATIONS:
• Minimum 7 years of BPO QA experience (5 years supervisory experience)
• Strong sense of personal stake and urgency in day to day management.
• Ability to forge positive, objective relationships with Operations and Support teams.
• Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.
• Appetite for challenges; driving projects, improvement opportunities, maturity models etc.
• Proficiency in basic arithmetic and statistical concepts and strong logical ability desired.
• Must demonstrate perceptive, thorough and decisive approach to problem solving.
