• Minimum 7 years of BPO QA experience (5 years supervisory experience)
• Strong sense of personal stake and urgency in day to day management.
• Ability to forge positive, objective relationships with Operations and Support teams.
• Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.
• Appetite for challenges; driving projects, improvement opportunities, maturity models etc.
• Proficiency in basic arithmetic and statistical concepts and strong logical ability desired.
• Must demonstrate perceptive, thorough and decisive approach to problem solving.