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Quality Auditing Associate Manager

Quezon City Job No. r00161852 Full-time - Hybrid

Job Description


• Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
• Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes. 
• Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened 
• Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
• Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
• Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.



- Minimum 7 years of BPO QA experience (5 years supervisory experience)

- Open to bachelor's degree holder and undergraduates
- Sales experience is an advantage

- Strong critical thinking and problem-solving skills

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