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Program & Project Mgmt Associate Manager

multiple locations +view all Job No. r00160252 Full-time - Hybrid

Job Description


  • Manage relationship between Accenture Operations teams and Client/internal IT teams to effectively and efficiently meet business technology needs.
  • Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.  
  • Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts
  • Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.  
  • Manage Financial RUN budgets – rigor in periodic tracking and reporting of technology budget, variance and optimization.  
  • Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.  
  • Should have good knowledge of BCP/DR aspects of cloud platforms and get CIO to execute the drill for projects.  
  • Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.  
  • Mentor team members.  
  • Actively support leads for new sales bid, RFPs etc.



  • At least 7 years relative work experience in PMO in a Tech / IT environment
  • 5 years of supervisory experiences
  • BPO Voice background is preferred
  • IP telephony (Cloud / dedicated platform – Cisco Call Manager / Avaya / AWS Connect), IT Infrastructure including Server Virtualization (Citrix / VDI) and Multi Cloud (AWS / Azure) based IaaS / SaaS platform are preferred but not required


Mandaluyong City, Muntinlupa

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