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Quality Auditing Specialist

Quezon City Job No. r00160238 Full-time

Job Description

Job Description:

  • Responsible for coordinating and guiding the Quality team to ensure focus on Quality and CSAT performance.

  • This position needs to drive high client satisfaction by managing overall Quality and CSAT performance

  • This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.

  • Manages internal and external audit with processes and controls. 

  • Responsible for the development of resources under his/her span

  • Ability to perform process mapping and documentation

  • Manages 2 or more deals with at least 10 Quality Analysts

Qualifications

Job Qualifications:

  • At least 5 years of relevant QA experience; 3 years supervisory

  • Bachelor's Degree or Higher required.

  • Open to BPO or Non BPO experience.

  • Good English communications skills.

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