Skip to main content Skip to footer

Program & Project Mgmt Sr. Analyst

Mandaluyong City Job No. r00160092 Full-time - Hybrid

Job Description


  • Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.  
  • Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
  • Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.  
  • Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.  
  • Mentor team members. 
  • Actively support leads for new sales bid, RFPs etc.



  • At least 3 years of relevant project management experience
  • At least 1 year of supervisory experience
    Proficiency in English, Strong communication skills (verbal/written)
  • Highly organized with attention to detail
  • Good presentation skills, Strong interpersonal and negotiation skills
  • Advanced proficiency of MS Excel, PowerPoint
  • Self-motivated, self-driven, responsible
  • Experience with Technology project management, customer relationship, Stake holder management, business development and IT security
  • Develop process improvements to achieve cost effectiveness and time saving.
  • Perform resource allocations and workload assignments according to delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Evaluate the performance of team members and determine training needs.
  • Make critical business decisions to meet customer expectations.


Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.