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Service Delivery Ops Senior Manager
Mandaluyong City
Job No. r00152821
Full-time
Job Description
Job Description:
• Manages whole Global Intercompany process
• Supports high quality work through a positive environment
• Monitors efficiency of Intercompany team with a focus on improvement
• Ensures site meets performance objectives
• Responsible for Intercompany financials including expenses, labor and facility costs
• Maintains agreed service levels for Intercompany process
• Produces site scorecard metrics as needed by Client and Accenture leadership
• Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
• Identifies additional non-client specific training for staff to enhance skill sets among all levels
• Remains current on risk management/insurance trends, client initiatives and other necessary topics
• Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
• Creates incentive programs and performance awards
• Proactively identifies and initiates processes that will improve client perception.
• Serves as a mentor and role model for all unit employees
• Coaches Intercompany team acclimate to Accenture culture and methodologies
• Shares ideas freely and openly to build a collaborative unit
• Creates a Great Place to Work environment
• Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
Qualifications
Job Qualifications:
• BS Accountancy or accounting related courses (with 10+ years managerial experience)
• 12+ years of quantitative and conceptual problem-solving experience (equivalent to service delivery operations)
• Strong communication skills, interpersonal effectiveness, and leadership skills
• Highly motivated, top performer with significant experience within service deliver operations
• Strong analytical capabilities and knowledge of corporate financial reporting
• Ability to demonstrate relevant line, project and client management experience
• Excellent commercial, analytical and consulting skills, report writing and project management capabilities, plus a customer service ethos and superb inter-personal skills
• Excellent verbal and written English skills are essential