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Job Description
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
What’s in it for you?
At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
The Work/Responsibilities:
- Attends Global/Regional workshops and kick-off work for project
- Teams with key client business and IT users to define business requirements and design solutions to meet their needs
- Maintains demand and flow of inputs to the project, performs analysis, localization work
- Lead the technical aspects of Oracle Cloud CX implementations, providing hands-on expertise in design, configuration, and customization.
- Manage end-to-end Oracle Cloud CX projects, ensuring timely delivery, budget adherence, and client satisfaction.
- Work closely with cross-functional teams, providing guidance and mentorship to junior team members, fostering collaboration and knowledge sharing.
- Engage with clients to understand their unique CX challenges, providing strategic insights, and translating requirements into effective Oracle Cloud CX solutions.
- Drive the design and architecture of Oracle Cloud CX solutions, ensuring alignment with industry best practices and client needs.
- Conduct thorough testing and quality assurance to guarantee the robustness and reliability of Oracle Cloud CX implementations.
- Stay updated on the latest Oracle Cloud CX features, industry trends, and emerging technologies, bringing fresh perspectives to our projects
Qualifications
Job Qualifications
Functional Role
- 4-7+ years of relevant Customer Relationship Management technology experience; 1-3+ Years of Program/Project Management
- Relevant experiences in the following areas:
- Sales
- Marketing
- Service
- CPQ (Configure, Price, Quote)
- Relevant experience in a role or similar capacity that does any of the following activities:
- CX SKILLS (Sales, Marketing, CPQ, Service, Field Service, Intelligent Advisor)
- Client-facing experience
- Functional background or knowledge of Oracle CX Cloud Modules
- Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
- Experience in other SaaS CX/CRM products would be beneficial (ex. Siebel, Salesforce, etc); preferably with a consulting background and experience of end to end Oracle Cloud implementation project lifecycles
- Due to the unique nature of the work:
- Strong team player with proven success in contributing to a team-oriented environment and team leadership skills
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent oral and written communication skills and interpersonal skills
- Experience in other HR project implementation is a plus
- Degree in Information Technology, Computer Science or other relevant field
- Willing to travel for short- and long-term assignments
Technical Role
- 2 to 7+ years of relevant IT or Operations experience; 1-3+ Years of Program/Project Management
- Completed Oracle CX Cloud Training or at least 6 months experience on one (1) or more the following business processes: Sales, Marketing, CPQ, Service
- Relevant experience in a role or similar capacity that does any of the following activities:
- ETL (Extract/Transform/Load), Oracle Cloud Integration, Oracle Cloud Reporting
- Knowledge of various Oracle CX technical functionalities including but not limited to OTBI, OBIEE, ODI
- Knowledge of web development skills such as React, Node, JavaScript, Knockout Js, HTML, CSS, jQuery, Ajax, Node Js
- Knowledge of object-oriented programming such as Visual Builder, VB.NetTechnical skills such as SQL, PL/SQL
- Client-facing experience within multiple industries
- Experience with various aspects of Oracle CX implementation including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities
- Experience in other SaaS CX products would be beneficial; preferably with a consulting background and experience of end to end
- Oracle CX Implementation project lifecycles or experience of managing teams for Project Lead roles
- Nice To Have:
- Bachelor’s or Master’s Degree in IT or relevant field
- Proven experience leading Oracle Cloud CX implementations in a consulting environment.
- In-depth technical expertise in Oracle Cloud CX modules and configurations.
- Strong project management skills with a focus on delivering high-quality solutions.
- Excellent communication and interpersonal skills for effective client engagement.
- Oracle Cloud Certification is a significant advantage, but not required
- PPSM Certifications
#LI-PH
Locations
Cebu City, Mandaluyong City, Muntinlupa, Taguig
