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Workforce Services New Associate

Cebu City Job No. r00149962 Full-time

Job Description


  • Performs Workforce Management support functions for Operations
  • Communication to stakeholders of intra-day performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals, reporting phone, tools or network outages; making suggestions for corrections to any issues
  • Analyze the impact of volume, AHT and shrinkage on the budget staffing requirement
  • Manage operational forecast variance to plan
  • Report staffing needs and performance issues impacting service levels on a timely manner, and recommend solutions to close gaps



  • Open to College Graduates with no relevant work experience
  • Open to College Undergraduates with BPO or Non-BPO work experience
  • With knowledge in MS Office
  • Excellent verbal and written communications skills
  • Can work independently, multi-task and meet deadlines.

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