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Service Delivery Ops Associate Manager

multiple locations +view all Job No. r00149909 Full-time

Job Description

Job Description

  • Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client.

  • Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. 

  • Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.

  • Works with the Ops Manager in reviewing performance against financial parameters, and monitors and reports on budgetary aspects within own area.  May have significant input to budget setting/financial proposals and reviews.

  • Initiates and promotes continuous improvement programs across sphere of influence


Job Qualifications

  • Minimum of 7 years BPO professional experience with 5 years Supervisory position

  • Strong planning skills; able to manage multiple priorities and tasks.

  • Results-focused/oriented: pursues opportunities and solutions despite repeated obstacles and adopts ways to do tasks faster or with fewer resources.

  • Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues.

  • Managing measured productivity of team.

  • Experience managing productivity-driven operation.

  • General knowledge of human resources policies and procedures.


Quezon City, Taguig

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