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Job Description
Job Description:
o Oversee ~270 FTEs
o With OTC domain expertise.
o Global scale Ops Management experience
o Strong communication, project management, stakeholder management skills.
• Manages whole Global Intercompany process
• Supports high quality work through a positive environment
• Monitors efficiency of Intercompany team with a focus on improvement
• Ensures site meets performance objectives
• Responsible for Intercompany financials including expenses, labor and facility costs
• Maintains agreed service levels for Intercompany process
• Produces site scorecard metrics as needed by Client and Accenture leadership
• Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
• Identifies additional non-client specific training for staff to enhance skill sets among all levels
• Remains current on risk management/insurance trends, client initiatives and other necessary topics
• Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
• Creates incentive programs and performance awards
• Proactively identifies and initiates processes that will improve client perception.
• Serves as a mentor and role model for all unit employees
• Coaches Intercompany team acclimate to Accenture culture and methodologies
• Shares ideas freely and openly to build a collaborative unit
• Creates a Great Place to Work environment
• Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
Qualifications
Job Qualifications:
- Bachelor’s degree
- Minimum 10 years’ experience and increasing responsibility in a leadership role focused in the area of business process outsourcing
- Must have Order-to-Cash(OTC) experience
- 5+ years of quantitative and conceptual problem-solving experience (equivalent to service delivery operations)
- Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies
#LI-PH
Locations
Mandaluyong City, Muntinlupa, Taguig