Skip to main content Skip to footer

Service Delivery Ops Lead Manager

multiple locations +view all Job No. r00148722 Full-time

Job Description

Job Description:

o                Oversee ~270 FTEs

o                With OTC domain expertise.

o                Global scale Ops Management experience

o                Strong communication, project management, stakeholder management skills.

•                Manages whole Global Intercompany process

•                Supports high quality work through a positive environment

•                Monitors efficiency of Intercompany team with a focus on improvement

•                Ensures site meets performance objectives

•                Responsible for Intercompany financials including expenses, labor and facility costs

•                Maintains agreed service levels for Intercompany process

•                Produces site scorecard metrics as needed by Client and Accenture leadership

•                Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process

•                Identifies additional non-client specific training for staff to enhance skill sets among all levels

•                Remains current on risk management/insurance trends, client initiatives and other necessary topics

•                Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets

•                Creates incentive programs and performance awards

•                Proactively identifies and initiates processes that will improve client perception.

•                Serves as a mentor and role model for all unit employees

•                Coaches Intercompany team acclimate to Accenture culture and methodologies

•                Shares ideas freely and openly to build a collaborative unit

•                Creates a Great Place to Work environment

•                Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead


Job Qualifications:

  • Bachelor’s degree
  • Minimum 10 years’ experience and increasing responsibility in a leadership role focused in the area of business process outsourcing
  • Must have Order-to-Cash(OTC) experience
  • 5+ years of quantitative and conceptual problem-solving experience (equivalent to service delivery operations)
  • Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies



Mandaluyong City, Muntinlupa, Taguig

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.