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Quality Auditing Analyst

multiple locations +view all Job No. r00147321

Job Description

Job Description

• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame 
• Become and remain knowledgeable about the Client's products and community standards
• Ensure awareness and understanding of Content Policy and operational guideline updates 
• Mentor new Quality Analysts on the use of audit tools and systems
• Develop process documentation and aggregates feedback about the functionality of audit tools


Job Qualifications

•  Minimum 2-3 years of relevant experience
•  Passion for providing 1:1 support to people with accuracy and empathy
•  Strong practical experience with Excel (pivot table, charts, statistical functions) is essential
•  Exceptional attention to detail and nuance
•  Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
•  Strong critical thinking and problem-solving skills
•  Ability to multi-task and work independently in an unstructured environment


Quezon, Taguig

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