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Service Delivery Ops Senior Analyst

multiple locations +view all Job No. r00147319
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Job Description

Job Description

  • Responsible for setting individual performance objectives that align to the overall objectives of the team
  • Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
  • Provide mentorship, guidance and career development to team members
  • Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
  • Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
  • Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify actionable insights, suggest recommendations, and influence
  • Team strategy through effective communication

Qualifications

Job Qualifications

  • At least 3 years BPO operations experience with at least 1 year supervisory
  • Bachelors Degree Graduate and/or Undergraduate
  • Health related account experience is preferred but not required

Locations

Quezon, Taguig

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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