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Service Delivery Ops Senior Analyst

multiple locations +view all Job No. r00147319 Full-time - On-Site

Job Description

Job Description

  • Responsible for setting individual performance objectives that align to the overall objectives of the team
  • Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management
  • Provide mentorship, guidance and career development to team members
  • Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement
  • Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data
  • Escalate issues that may affect delivery of work and business outcomes in a timely manner to management
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Identify actionable insights, suggest recommendations, and influence
  • Team strategy through effective communication

Qualifications

Job Qualifications

  • At least 3 years BPO operations experience with at least 1 year supervisory
  • Bachelors Degree Graduate and/or Undergraduate
  • Must be amenable to work in Cubao and Mandaluyong

#LI-PH

Locations

Mandaluyong City, Quezon City

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