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Instructor Analyst

Quezon Job No. r00147316

Job Description


• Training Needs Analysis 
• Work with the operations, training, and quality teams to identify performance gaps related to communication skills
• Analyze performance gaps and provide recommendations to meet target metrics

• Training Design and Development 
•  Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps 

Training Delivery and Communications Skills Coaching 
• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
• Gather data from operations and other support teams to measure program effectiveness
• Monitor progress of employees by tracking performance indicators
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews



•    Bachelor's Degree 
•    2 years of training experience 
•    Excellent Training Delivery and Classroom Management Skills
•    Excellent coaching and mentoring skills
•    Knowledge of Adult Learning Principles
•    Excellent written and verbal communication skills in English
•    Proficient analytical and problem-solving skills
•    Experience in working with online learning management systems and conducting training virtually via virtual training such as but not limited to MS Teams

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