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ATCP-PHL-Technical Documentation/Writers

multiple locations +view all Job No. r00147125

Job Description


  • Write, edit, and publish internal communications or announcements for Google support agents
  • Clarify announcement details with Product Support Managers and other product SMEs
  • Stage announcements in client’s proprietary agent communications tool
  • Review content for accuracy and adherence to editorial guidelines and quality
  • Manage announcements for multiple products, ensuring publishing target dates are met



  • Bachelor’s Degree in Journalism/Communications or any BA/BS degree or equivalent practical experience
  • Writers & English Course Graduates are welcome to apply
  • At least 1-2 years of professional working experience
  • Excellent written and verbal English communication skills
  • Ability to translate complex technical ideas into easy concepts for any user to understand
  • Extraordinary attention to detail
  • Ability to work in a fast-paced environment full of ambiguity and tight deadlines
  • Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities

Nice to Have:

  • Experience in customer service or technical support is a huge plus
  • Experience writing support content (help articles, email templates, etc.) for a global audience
  • Experience working in a content or knowledge management system (CMS/KMS)
  • Working knowledge of Google Docs
  • Tech savvy with good orientation for early technology adoption


Mandaluyong City, Quezon, Taguig

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