Write, edit, and publish internal communications or announcements for Google support agents
Clarify announcement details with Product Support Managers and other product SMEs
Stage announcements in client’s proprietary agent communications tool
Review content for accuracy and adherence to editorial guidelines and quality
Manage announcements for multiple products, ensuring publishing target dates are met
Bachelor’s Degree in Journalism/Communications or any BA/BS degree or equivalent practical experience
Writers & English Course Graduates are welcome to apply
At least 1-2 years of professional working experience
Excellent written and verbal English communication skills
Ability to translate complex technical ideas into easy concepts for any user to understand
Extraordinary attention to detail
Ability to work in a fast-paced environment full of ambiguity and tight deadlines
Excellent problem-solving skills, sound business judgment, strategic and analytical capabilities
Nice to Have:
Experience in customer service or technical support is a huge plus
Experience writing support content (help articles, email templates, etc.) for a global audience
Experience working in a content or knowledge management system (CMS/KMS)
Working knowledge of Google Docs
Tech savvy with good orientation for early technology adoption
Mandaluyong City, Quezon, Taguig
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