Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc
Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc
Report to QM Geo Leads, any management or technical opportunities
Build relationship to create, reinforce, motivate, and guide customers and partners
Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
Leverage collaboration support tools and processes to expedite resolution of customer issues