Quality Assurance Senior Analyst
Review, validate and ensure timely delivery and accuracy of reports prepared by Quality Analysts
Responsible for developing and ensuring integrity and consistency of set Quality processes/procedures applicable to the accounts being handled.
Responsible for leading and championing quality deliverables and initiatives.
Creates and reviews Audit capacity plan for all deals supported to ensure that each team is working within the agreed recovery. Ensure balance and equal distribution of evaluation targets to his / her staff
Manage internal and external audit with processes and controls in place.
Conduct monthly coaching and performance feedback to their direct reports
At least 3-5 years of relevant work experience (1 year supervisory)
Must demonstrate sound arithmetic, analytical and problem solving skills.
Ability to work with minimal supervision and support Operational requirements and objectives.
Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
Excellent people and client management skills