Skip to main content Skip to footer

Workforce Services Analyst

multiple locations +view all Job No. r00145168 Full-time - Hybrid

Job Description

JOB DESCRIPTION

  • Achieve customer support service levels by accurately forecasting, planning and scheduling calls/ contacts or work volumes and staff/vendors to ensure optimal performance.
  • Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results.

Qualifications

JOB QUALIFICATIONS

  • With 2-years overall workforce management (WFM) related experience
  • Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

      Good to have experience:

  • Mastery in MS Excel; reports automations (VBA and Macro) and template creation
  • Experience in using WFM tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)

Locations

Mandaluyong City, Muntinlupa, Quezon City, Taguig

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.