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Workforce Services Senior Analyst

multiple locations +view all Job No. r00145147 Full-time

Job Description

JOB DESCRIPTION

Responsibilities:

  • Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). 
  • Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. 
  • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. 
  • Manage internal and external audit with processes and controls in place. 
  • Conduct monthly coaching and performance feedback to their direct reports
     

Qualifications

JOB QUALIFICATIONS:

  • With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)
  • Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting

Locations

Mandaluyong City, Muntinlupa, Quezon City, Taguig

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