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Service Delivery Ops Associate Manager

Cebu City Job No. r00144387 Full-time

Job Description


Service Delivery Managers ensures regional delivery engagement and reporting compliance. Works with business development, contract/legal teams to cross/upsell and ensures change order process is followed.



  • Bachelor’s degree holder
  • Minimum 5 year managerial/releant work experience
  • Ensure adherence to month-end and year-end schedule of deliverables.
  • Assist the team in assessing soundness of month-end deliverables
  • Influence, negotiate and build an effective long-term operational relationship with internal and external clients.
  • Resolve complicated issues and make decision on complex matters impacting business operations.
  • Provide advisory to Leadership, Client Account Leads and Client Financial Management about client open items.
  • Provide proactive support to both internal and external clients.
  • Review bi-weekly/monthly invoice analysis report and provide insightful analyses.
  • Determine ways to improve team productivity, while managing team cost (e.g. teambuilding, overtime, overtime allowances, etc.)
  • Recommend and implement necessary internal control measures in accordance with established Internal Control policies in response to changing business and operational environment; ensure effectiveness at all times.

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