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Service Delivery Ops Associate Manager

Cebu City Job No. r00144387 Full-time
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Job Description

JOB DESCRIPTION

Service Delivery Managers ensures regional delivery engagement and reporting compliance. Works with business development, contract/legal teams to cross/upsell and ensures change order process is followed.

Qualifications

JOB QUALIFICATION

  • Bachelor’s degree holder
  • Minimum 5 year managerial/releant work experience
  • Ensure adherence to month-end and year-end schedule of deliverables.
  • Assist the team in assessing soundness of month-end deliverables
  • Influence, negotiate and build an effective long-term operational relationship with internal and external clients.
  • Resolve complicated issues and make decision on complex matters impacting business operations.
  • Provide advisory to Leadership, Client Account Leads and Client Financial Management about client open items.
  • Provide proactive support to both internal and external clients.
  • Review bi-weekly/monthly invoice analysis report and provide insightful analyses.
  • Determine ways to improve team productivity, while managing team cost (e.g. teambuilding, overtime, overtime allowances, etc.)
  • Recommend and implement necessary internal control measures in accordance with established Internal Control policies in response to changing business and operational environment; ensure effectiveness at all times.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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