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BPO Planning Build out and Transition

Cebu City Job No. r00144385 Full-time
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Job Description

JOB DESCRIPTION

Provide client facing, proactive support by contacting and interfacing with enterprise customers, understanding issues, and engaging the correct stakeholder teams to resolve outstanding issues being raised by both internal and external customers.

Qualifications

JOB QUALIFICATION

• Graduate of any 4-yr degree course, preferably IT or ECE
• ITIL v3 Foundations Certified
• Excellent verbal and written English communications skills
• Minimum 1 yr BPO experience, preferably Customer Service or Telco

Good to have:

• Must have knowledge and experience in Project Management (at least 6 months)
• Proficient with Microsoft Office Suite/Google Suite (Google Workspace)
 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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