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Delivery Excellence Manager
Mandaluyong City
Job No. r00142162
Full-time
Job Description
RESPONSIBILITIES:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
Qualifications
SKILL AND QUALIFICATIONS:
1. At least a Green Belt Certified or Black Belt Trained
2. With relevant experience in RPA or AI or Transformation
3. 10-12 years overall experience in Business Excellence with 5 years of experience in Managerial role
4. Handled a minimum of 200 operations FTEs (number of FTEs is flexible and requirement is only good to have)
5. 5 years leadership experience
6. Open to college undergraduates
7. Open to IC candidates
8. Local Preferred - Open to Non-Local
9. Open to all industries in ASEAN and local market
10. Open to consider candidates with business transformation/business excellence/OpEx experience but non-six sigma certified
11. Provision for P43 and P44 hires