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HR Service Delivery Specialist (Payroll)

Mandaluyong City Job No. r00142149 Full-time

Job Description


  • Responsible for the following areas within Payroll Admin: Transactional, Complex, Time & Attendance.
  • • Act as Team Lead and to spend 90% of their time on supervisory activities and 10% of time on processing transactions.
  • • Act as escalation point and backup to the Associate manager and the other team leads.
  • • Responsible for developing and ensuring integrity and consistency of set Payroll Admin processes/procedures applicable to the accounts being handled.
  • • Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
  • • Conduct monthly coaching and performance feedback to their direct reports.
  • • Responsible to interact with other leads to identify opportunities for improvements/streamline processes/issues.
  • • Responsible to manage the cross training and development of the team in terms of the Payroll Admin processes and activities, to act as a backup for that team during peak periods and when team members are off.
  • • Analyze and solve moderately complex problems. He/she may create new solutions, leveraging and, where needed, adapting existing methods and procedures.



• With at least 5 years experience in payroll; with at least 3 years supervisory/leadership experience
• SAP background is desired
• Open to those that are from non-BPO industries
  Open to undergraduates with relevant experience

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