---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Delivery Operations Senior Analyst
WORK SETUP: RTO
OVERALL PURPOSE:
Overall Purpose of the Job
1. Support US Trade Promotions Management with day-to-day operational requirements and engagements with US Sales
2. Co-lead projects and optimization initiatives of Trade Promotions Management
RESPONSIBILITIES:
Trade Promotions Management / Customer Planning Support
• Executes Trade Promotions Management/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support
• Help prepare Monthly and Quarterly Updates for key customers
Project Management/ Continuous Improvement/ Others
• Identify and lead Continuous Improvement opportunities for both US Trade Promotions Management and Manila’s operations
• Seek and lead new opportunities to expand the Sales Services’ Trade Promotions Management/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools.
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
• Knowledgeable in Trade Promotions, Billings and Planograms
• Technical Ability: SAP Trade Promotions Management (PlanEx), High Radius (for Reset Deductions only) and JDA software
• Proficient in Excel. Ability to quickly learn and assess viability of other analytic tools.
• Prioritization: must be able to manage multiple and sometimes conflicting or ambiguous priorities, extended work schedules, and short time constraints.
• Detail-oriented and analytical thinker
• Excellent oral and written communication skills
Competencies
Leadership: Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.
Team Approach: Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.
Customer Focused and Results Oriented: Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.
Problem Solving: Detail-oriented; uses rigorous logic and methods to solve difficult problems with effect
OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Weekends Off
Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2