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DE033230-Customer Service Associate

Customer Service Associate | Full time | Experience: 0-2 years
Job No. CXO-133126-S77429 | Taguig
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES: • Handle inbound and/or outbound customer calls. • Respond to customer inquiries and provide accurate information. • Resolve customer issues, complaints, and escalations in a timely manner. • Document customer interactions and update records in the system. • Meet service level agreements (SLAs), productivity, and quality targets. • Follow established processes, scripts, and customer service guidelines. • Coordinate with supervisors or support teams for complex concerns. • Build and maintain positive customer relationships through professional communication. • Ensure compliance with company policies, data privacy, and security requirements OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS: • Standard Voice Profile; no domain • With at least 6 months of work experience • Claims domain is preferred

Taguig

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