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DE032106-CFM – COE Bill to Cash Associate

Client Financial Management Associate | Full time | Experience: 0-2 years
Job No. CXO-132050-S71373 | Mandaluyong City
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: CFM – COE Bill to Cash Associate WORK SETUP: Hybrid RESPONSIBILITIES: Broad objective: • Responsible for executing all billing processes provided by the team ensuring adherence to the standard taxonomy tasks and corresponding standard desktop procedures Key Priorities: Processing accuracy and efficiency (Delivery quality) • Minimize processing errors in all taxonomy steps of the billing process • Execute all billing tasks within the agreed timelines • Process expertise • Thorough knowledge of the desktop procedures that have been designed for each of the taxonomy tasks • Client communication • Address client queries around billing in a timely and effective manner in order to avoid escalations where possible • Quality assurance • Ensure all implemented quality assurance controls are adhered to while executing the billing tasks • Collaboration ethic • Develop a constructive working relationship with the other billing agents of the team, share best practices and lessons learnt • Continuous improvement mindset • Actively strive for personal development and upskilling/Communicate training ideas to the team lead Performance metrics: • Delivery quality metrics Error rate: • Percentage of billing transactions with errors Processing time: • Average time taken to process a billing task First pass yield: • Percentage of transactions processed correctly without the need for rework • Client communication metrics • Clients’ complaint rate Escalation rate: • Percentage of issues escalated to higher management • Team Collaboration metrics • Peer feedback • Contribution to collaborative projects • Continuous improvement metrics • Adaptability score (to new processes/tools/policies) • Contribution to improvement/automation initiatives OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 1
SKILLS AND QUALIFICATIONS: • At least 6 months Accounts Receivable/ General Accounting/ Record-to-Report experience (any of the 3 only; not all are required) • Open to getting resources from the non-BPO industry with the required 6 months AR/ General Accounting / RTR experience following previously approved CFM demands • Reporting experience is preferred only, NOT required • Exposure to Bill to Cash / Order to Cash processes is an advantage

Mandaluyong City

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