DE030733-Order to Cash Operations Assoc Manager
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POSITION TITLE: Order to Cash Operations Assoc Manager
WORK SETUP: Return to Office
RESPONSIBILITIES:
Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high quality work through a positive environment
• Monitors team members performance with the focus on improvement
Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels
Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Quezon Gateway Tower 2
Quezon City
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