DE029876-Thai Customer Service Analyst
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Thai Customer Service Analyst
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• To perform assigned skill sets and its corresponding activities and tasks efficiently
• To support & record a variety of customer service issues.
• Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
• To provide customers with positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
Mandaluyong City
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