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DE024342-PD-Workforce Services Manager
Mandaluyong City
Job No. cxo-125975-s32013
Full-time
Job Description
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Manager
WORK SETUP: Hybrid
Overall Purpose:
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams
RESPONSIBILITIES:
• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model
• Drive industrialization of BST across all contracts
OTHERS:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
Qualifications
SKILL AND QUALIFICATIONS:
• 12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO)
• Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
• For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well
• Stakeholder Management, Financials, experience in handling multiple projects simultaneously