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DE024342-PD-Workforce Services Manager

Mandaluyong City Job No. cxo-125975-s32013 Full-time

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Workforce Command Center POSITION TITLE: Workforce Services Manager WORK SETUP: Hybrid Overall Purpose: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams RESPONSIBILITIES: • Overall management of the WFM AP and QA cost structure and budget • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours • Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts • Responsible for delivery on all contracts / SLAs • Focus on driving down cost to serve and looking for opportunities to expand the shared services model • Drive industrialization of BST across all contracts OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2


SKILL AND QUALIFICATIONS: • 12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO) • Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning) • For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well • Stakeholder Management, Financials, experience in handling multiple projects simultaneously

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