DE024086-PD-Regulatory Compliance Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Regulatory Compliance Manager
WORK SETUP: Return to Office


RESPONSIBILITIES:

Manage and Develop the Service Delivery Operations team
• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)

Manage Solution Delivery
• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within area(s) of expertise
• Manage to Contract Operational and Financial Commitments
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
• Participate in solution design processes
• May lead or support the design of new offerings or services for industry/functional/technical areas
• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.

Work with Delivery Account Management Leaders and Commercial Directors to proactively
• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
• Manage supply and demand, service quality and processes to meet delivery expectations

OTHERS:

Project Shift Schedule: Morning Shift
Project Rest Day: Weekends
Project/Team Location: Taguig Uptown Bonifacio Tower 3