Skip to main content Skip to footer

DE023973-Service Delivery Ops Lead Manager

Quezon City Job No. cxo-125574-s28846 Full-time

Job Description

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Service Delivery Ops Lead Manager
WORK SETUP: Hybrid


Responsibilities:

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections.
• Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again.
• Communication with the client to ensure that the AR department complies with the latest changes in the procedures
• Develops good client relationships and good relations with the colleagues
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the Team and conduct manual invoicing
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Update deferred account list
• Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify AR accounts-related requests and process if approved
• Identify collection issues and escalate to responsible owner
• Prepare write off report
• Confirm disputed invoice and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process

OTHERS:

Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Gateway Tower 2

Qualifications

SKILL AND QUALIFICATIONS:

• BPO or Shared services company experience (target companies: Genpact, IBM, Maersk, P&G, J&J)

• Minimum 8 years’ experience in the finance and accounting field; with experience in Accounts Receivable or Order-to-Cash;

• At minimum of 5 years Leadership or managerial background; Individual contributor is acceptable as long as he has managerial background in the past.

GOOD TO HAVE SKILLS:

• Proficient in SAP, or any accounting-related ERP

• Transformation experience

• Knowledge of Collection tools like Getpaid

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.