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DE023772-Regulatory Compliance Manager
Taguig
Job No. cxo-125443-s28168
Full-time
Job Description
--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Regulatory Compliance Manager
WORK SETUP: RTO
Responsibilities:
Manage and Develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)
Manage Solution Delivery
• Ensure execution of delivery work across one or more service delivery operations
• Drive optimization of delivery of standard solutions within area(s) of expertise
Manage to Contract Operational and Financial Commitments
• Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
• Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
Participate in solution design processes.
• May lead or support the design of new offerings or services for industry/functional/technical areas
• May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.
Work with Delivery Account Management Leaders and Commercial Directors to proactively
• Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
• Manage supply and demand, service quality and processes to meet delivery expectations
OTHERS:
Project Shift Schedule: Morning Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Tower 3
Qualifications
SKILL AND QUALIFICATIONS:
• 7 years’ work experience in Anti-Money Laundering/Regulatory Compliance
• At least 5 years leadership experience
• 5 years domain experience in Service Delivery