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DE023592-Service Delivery Ops Lead Senior Manager
Taguig
Job No. cxo-125254-s27031
Full-time
Job Description
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Service Delivery Ops Lead Senior Manager
WORK SETUP: Hybrid
RESPONSIBILITIES:
• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
• Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area.
OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends
Project/Team Location: Taguig Uptown Bonifacio Tower 3
Qualifications
SKILL AND QUALIFICATIONS:
• Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings. Preferably knowledgeable/expert in Records to report process.
• PTP experience preferred but not required.
