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DE023338-Business Transformation Senior Manager

Taguig Job No. cxo-125059-s25582 Full-time

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Business Transformation POSITION TITLE: Business Transformation Senior Manager WORK SETUP: Hybrid Responsibilities: • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles • Assist organization in the creation, monitoring, measurement and analysis of standardized processes • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc. • Communicate to key management stakeholders on salient quality issues and business opportunities OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

Qualifications

SKILL AND QUALIFICATIONS: • Local Preferred - Open to Non-Local • Black Belt Trained or Certified with relevant experience in AI and RPA • 15+ years of overall experience in Business Excellence under BPO or Shared Services industry • At least 10 years of experience in leadership position

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