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DE020079-HR Service Delivery Senior Manager

Mandaluyong Job No. cxo-120353-s3631

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---PROJECT NAME: Project PIAPOSITION TITLE: HR Service Delivery Senior ManagerWORK SET UP: HybridRESPONSIBILITIES:• Plan/organize or contribute to effective implementation of various people processes and initiatives across the employee life cycle (Talent Management/Development/Engagement), spanning processes like performance & career management, engagement, retention, coaching, training and leadership development areas of risk and mitigation options and supporting them drive an effective people agenda within their teams• Manage and guide a team of HR representatives, taking ownership for their supervision, performance and career management. Can see the big picture and break it down for the team to understand• Partner with HR Shared Services teams and country process owners providing periodic feedback on design and effectiveness of various people processes, thus enabling higher process efficiency• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global and local policies and processes• Anticipates and resolves issues. Able to thoroughly synthesize, distills and reconciles key findings from complex sets of information to identify trends and potential issues• Should have the ability to handle scale and complexity given the Accenture growth scenario. • Has high internal standards and applies tough criteria to own deliverables for every task assigned• Has an acumen and understanding of financials and ties HR activities to the bottom line, knowing what levers to pull to influence budgeting/ forecast etcOTHERS:Project Shift Schedule: Morning Shift Project Rest Day: WeekendsProject/Team Location: Mandaluyong Robinsons Cybergate Tower 1


SKILL AND QUALIFICATIONS:1. With 12 years overall experience in HR delivery; with at least 10 years in managerial/leadership capacity 2. Ability to establish strong client relationship3. Ability to manage multiple stakeholders and ability to manage small to large team4. Strong analytics skill5. BPO setting experience is desired6. Open to undergraduates with relevant experience

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