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Mandarin Bilingual

Mandaluyong City Job No. atcp-998872-s343873 Full-time

Job Description

  • Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.                        
  • Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind 
  • Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc 
  • Document and report to QMs, Cluster Leads  Geo Leads any identified gaps, issues etc 
  • Report to QM Geo Leads, any management or technical opportunities 
  • Build relationship to create, reinforce, motivate, and guide customers and partners 
  • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries 
  • Leverage collaboration support tools and processes to expedite resolution of customer issues

Qualifications

Job Qualifications:

Experience and Technical Skills

  • Must be at least Efficient in Mandarin language proficiency
  • Good to have - 2 years of professional IT experience or  2 years professional customer service/technical support work experience in BPO or related industry
  • Good to have - With M365 administration/troubleshooting skills and experience
  • Good to have - Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
  • Experience in or exposure to a client facing role
  • Preferable Communication skills are at least B2 or higher
  • Amenable to a flexible work schedule, as the need arises

Educational Background

  • Bachelors Degree in Information Technology, Computer Science or other relevant fields (good to have - Technology)
  • Any Bachelor's Degree (Operations)

 

Certification (Good to have)

  • Any Microsoft 365, Microsoft Windows Desktop Management, MS Windows Server, Azure or Exchange
  • Solid foundational knowledge on Windows, Mac OS and other Office Apps

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