Application Support Engineer

1 Responsible in processing service request based on agreed targets by gathering the needed information to plan and request for change in the IT infrastructure 2 Responsible in planning, testing, and implementation of request for changes involving: Network, Server, Voice and other related Core Communication and Server Infrastructure Services 3 Ensures that planned request for changes are reviewed and approved before implementation 4 Responsible in coordinating tasks to internal IT Operations as part of normal operations 5 Responsible in providing timely and accurate update and information on assigned service request and request for changes 6 Responsible on timely communication for assigned request for changes which cannot be implemented as planned due unforeseen circumstances 7 Coordinates with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary Ensures that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process 8 Performs installations, upgrades, preventive maintenance, backup, monitoring, access administration and related Core Communication and Server Infrastructure tasks 9 Maintains data integrity and ensures the security of Communication and Sever Infrastructure technologies in accordance with standards and best practices eg, standards implementation/configuration hardening, secure access control, patch updates, etc 10 May be tasked to coordinate or be a member of various continuous improvement initiatives of the organization Minimum 2 year(s) of experience is required