Application Support Engineer

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves monitoring system performance, diagnosing problems, and ensuring smooth operation to support business continuity. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts in a dynamic work environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to identify root causes and implement effective solutions. - Document troubleshooting steps and resolutions to build a knowledge base for future reference. - Monitor system alerts and respond promptly to minimize downtime and impact on business operations. - Assist in the deployment and configuration of software updates and patches. - Continuously seek opportunities to improve system performance and support processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Amazon Web Services (AWS). - Strong understanding of cloud infrastructure and services within Amazon Web Services. - Experience with monitoring and incident management tools to ensure system health. - Knowledge of automation and scripting to streamline support tasks and improve efficiency. - Familiarity with security best practices and compliance requirements in cloud environments. - Ability to analyze logs and metrics to diagnose and resolve complex technical issues. Additional Information: - The candidate should have minimum 2 years of experience in Amazon Web Services (AWS). - This position is based at our Manila office. Minimum 2 year(s) of experience is required

Taguig

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.