Italian Technology Support Engineer

Summary: As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, assisting service management teams with issue analysis and resolution, and creating Requests for Change to enhance system performance. You will also update knowledge base articles to facilitate effective troubleshooting, contributing to a seamless operational environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the creation and implementation of Requests for Change to improve system functionality. - Collaborate with vendors to address and resolve technical issues efficiently. - Update and maintain knowledge base articles to support troubleshooting efforts. - Engage with service management teams to analyze issues and provide effective resolutions. - Participate in continuous improvement initiatives to enhance operational processes. Professional & Technical Skills: - Required Skill: Expert proficiency in Salesforce Service Cloud. - Additional Good To Have Skills: Experience with Italian Language. - Strong understanding of customer service principles and practices. - Proficient in troubleshooting and resolving technical issues in a timely manner. - Experience with incident management and problem resolution processes. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Salesforce Service Cloud. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

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