Packaged App Development Senior Analyst

Responsibilities:

• Salesforce Analytics Development: Design, develop, and implement custom Salesforce CRM Analytics solutions, including reports, dashboards, and data visualizations.
• Data Integration & Modeling: Work with business stakeholders to understand data requirements and create optimized data models to support analytics within Salesforce.
• Data Transformation: Leverage ETL tools to integrate external data sources into Salesforce CRM Analytics, ensuring seamless data flow and consistency.
• Reporting & Dashboard Optimization: Build and optimize complex reports and dashboards to provide actionable insights to leadership and key business units.
• Collaboration: Partner with Salesforce administrators, developers, and business analysts to gather requirements, align on analytics strategies, and deliver solutions that meet business needs.
• Data Quality Management: Ensure data accuracy and integrity within the analytics platform by implementing data validation rules, cleansing processes, and regular audits.
• Continuous Improvement: Stay up-to-date with new Salesforce CRM Analytics features and best practices. Propose and implement enhancements to improve analytics capabilities and performance.
• Documentation & Training: Document analytics processes, workflows, and configurations. Provide training and support to end-users to enhance adoption and use of Salesforce CRM Analytics tools.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, Business Analytics, or a related field (or equivalent practical experience).
• Salesforce Experience:
  • Strong experience with Salesforce CRM Analytics (formerly Tableau CRM, Einstein Analytics), including building reports, dashboards, and advanced data visualizations.
  • Experience with Salesforce Data Modeling and Data Management concepts.
  • Familiarity with Salesforce Einstein Analytics and its tools, including lenses, datasets, and dataflows.
• Data Integration & ETL Tools:
  • Experience working with ETL tools such as Data Loader, Talend, MuleSoft, or Jitterbit to integrate external data into Salesforce.
  • Knowledge of Salesforce Data Import/Export tools and Data Migration strategies.
• SQL & Data Querying: Strong proficiency in SOQL (Salesforce Object Query Language) and SQL for data querying, filtering, and optimization.
• Analytics & Reporting:
  • Strong analytical mindset with the ability to extract meaningful insights from large datasets.
  • Advanced skills in creating interactive dashboards and reports to visualize data trends and KPIs.
• Cloud Platforms: Familiarity with cloud-based platforms like Google Cloud Platform (GCP), AWS, or Microsoft Azure is a plus.
• Experience with CRM Systems: Experience with Salesforce CRM is a must; knowledge of other CRM systems like HubSpot, Microsoft Dynamics, or Zoho is a plus.

Skills & Competencies:

• Problem Solving & Analytical Thinking: Ability to analyze complex business problems and design analytics solutions to provide actionable insights.
• Attention to Detail: High accuracy and attention to detail in data handling, reporting, and visualization tasks.
• Communication & Collaboration: Excellent communication skills to collaborate with stakeholders across business, technical, and operational teams.
• Adaptability & Learning: Strong commitment to continuous learning and staying current with Salesforce platform enhancements, analytics trends, and industry best practices.
• Project Management: Ability to manage multiple projects and deadlines while ensuring high-quality delivery of analytics solutions.

Tools and Applications:

• Salesforce CRM Analytics (Tableau CRM, Einstein Analytics) – Required
• APEX Data Loader and other Salesforce data tools – Required
• SQL (including SOQL) – Required
• ETL Tools (e.g., Talend, MuleSoft, Jitterbit, SSIS) – Preferred
• Tableau or other BI tools – Preferred
• Google Cloud Platform (GCP), AWS – Preferred

Additional Skills (Optional but Beneficial):

• Salesforce Certifications: Salesforce Certified Platform App Builder, Salesforce Certified Administrator, or Salesforce Certified Data Architecture and Management Designer.
• Data Visualization: Strong skills in data visualization tools such as Tableau, Power BI, or other BI platforms.
• Cloud Integration: Experience with cloud platforms like AWS, Azure, or GCP for integrating with Salesforce.

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