Technology Support Engineer

Summary: As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your typical day will involve creating and implementing Requests for Change (RFC) and updating knowledge base articles to support effective troubleshooting. Roles & Responsibilities: • Exchange Engineer who will be responsible for providing technical and process guidance for Exchange-related technologies and capabilities within Accenture’s global managed service offering. • Under the direction of the MCP Engineering Manager and the Email and Exchange Team Lead, the candidate will work closely with product management, delivery center administrators, and all engineering personnel to ensure that work efforts and technical decisions are in alignment with Accenture’s strategic direction and initiatives. • The candidate will be involved in defining the technical aspects of new capabilities introduced to meet Accenture’s requirements including but not limited to Exchange 2016/2019, Office 365, email archiving, disaster recovery, SMTP, virus and spam filtering, and monitoring and reporting. • Should be knowledgeable with Message Hygiene (e.g Proofpoint, Exchange Online Protection or Microsoft Defender for O365 etc) Professional & Technical Skills: - Required Skill: Expert proficiency in Microsoft Exchange Server - Additional Good To Have Skills: Experience with Microsoft PowerShell, Solution Architecture - Strong understanding of email security and SMTP. - Experience in Windows Server administration. - Knowledge of networking (DNS etc). - Proficiency in Power Shell scripting. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Exchange Server. - This position is based at our Manila office. Minimum 3 year(s) of experience is required

Quezon City

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