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Training and Development Consultant
Taguig
Job No. atcp-1158322-s384147
Full-time
Job Description
- Client facing role, manages team of trainers and content developers/writers.
- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
- Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
- Reporting
• Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
• Maintains collection and tracking of relevant Training data
• Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance
Qualifications
- 3 years of more experience in Training and Performance Support
- Preferably with experience in Service Desk Training Management and Customer Service Management but not required
- Strong understanding of training methodologies and adult learning principles.
- Experience in designing and delivering training programs.
- Proficiency in learning management systems.
- Excellent communication and interpersonal skills.
