Microsoft Teams/Voice Engineer
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The work:
As a Microsoft Teams/Voice Engineer, you will be responsible for the design, deployment, and operational support of enterprise voice and contact center solutions, primarily focused on Microsoft Teams Voice and cloud‑based telephony. The role ensures reliable, secure, and high‑quality voice services by managing SBCs, call routing, and integrations with telecom carriers and contact center platforms, while partnering with vendors and internal teams to resolve issues and optimize performance.
Roles & Responsibilities:
- Design, implement, and support Microsoft Teams Voice solutions (Direct Routing, Calling Plans, Operator Connect)
- Deploy and manage Ribbon SBC 1000 / Ribbon SBC 2000 and Ribbon SBC 8000 SeriesConfigure SIP trunks, dial plans, voice routing policies, and interoperability with telecom carriers
- Work with networking, QoS, firewalls, and Microsoft 365 settings.
- Understands SIP, RTP and core Telephony.
- Perform troubleshooting for Call quality issues, understanding/Experince of call flows, signaling (SIP), media issues, and QoS
- Manage certificate lifecycle (installation, renewal, troubleshooting) on SBCs and Teams environment
- Monitor and optimize voice infrastructure performance and availability
- Work with vendors (e.g., Microsoft, Ribbon, carriers) for issue resolution
Contact Center (WxCC) Responsibilities:
- Support and integrate Webex Contact Center (WxCC) with Teams and voice infrastructure
- Configure call flows, queues, agents, and reporting
- Troubleshoot call routing, agent issues, and media paths
Here’s what you’ll need:
- Strong experience with Microsoft Teams Voice / Direct Routing
- Direct routing using SBCs particularly Ribbon SBC. Hands-on with Ribbon SBC 1K/2K and 8K series
- Solid understanding of SIP, VoIP, RTP/RTCP, and networking fundamentals
- Strong understanding of cloud infrastructure and deployment strategies.
- Experience with certificate management and security (TLS, SRTP)
- Knowledge of Webex Contact Center (WxCC) or similar CCaaS platforms
- Familiarity with troubleshooting tools (logs, traces, packet capture)
- Bachelor’s degree in information technology, Computer Science, or other related fields.
- Experience in troubleshooting and resolving issues related to messaging systems.
- Familiarity with integration patterns and best practices in cloud environments.
- Minimum of 3 years relevant experience required
- Must be amenable to rotating shifts on a hybrid set up at Uptown BGC office
Good to Have:
- Experience with PowerShell for Teams administration
- Knowledge of Cisco voice / collaboration solutions
- Exposure to cloud networking and hybrid environments
#LI-PH
What’s in it for you?
• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What we believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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