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Application Tech Support Practitioner
Cebu City
Job No. atcp-1071631-s374437
Full-time
Job Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Qualifications
Summary:
As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, designing and implementing solutions, and communicating effectively with clients to maintain high-quality service.
Roles & Responsibilities:
- Provide ongoing support to clients, ensuring the smooth functioning of systems and applications.
- Accurately define client issues and interpret and design solutions based on deep product knowledge.
- Communicate effectively with clients to maintain high-quality service.
- Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution.
Professional & Technical Skills:
- Required Skill: Expertise in Infrastructure Service Management.
- Strong understanding of IT Service Management principles and practices.
- Experience in incident management, problem management, and change management.
- Experience in ITIL framework and ITSM tools.
- Excellent communication and interpersonal skills.
Additional Information:
- The candidate should have 1 year of experience in Infrastructure Service Management.
- The JOB FAMILY and PROJECT ROLE information are not for candidate's experience.
- This position is based at our Cebu office.
Minimum 1 year(s) of experience is required
